Updated January 23, 2023. The policy will be updated at least once every 12 months and record the last review or update date.
Gradient Health is a healthcare technology company headquartered in Durham, NC, which focuses on providing services to healthcare providers, research organizations and A.I. diagnostic companies. For more information about our services, please refer to our website: https://gradienthealth.io/
- the use of Gradient Health website link (“website”)
- the use of the application website Gradient Search (“application”)
- social media messages and marketing campaigns and
- the use of our products and services.
- A website visitor
- An end user of the application (“end user”)
- A prospective client
- A job applicant and
Clients contract the use of our application and give access to their employees and other third parties, as solely decided by them, by creating users who access the application with their email address and credentials. The clients’ administrators grant end users roles, which result in different permissions and access rights to the information held in the Client account.
2.0 Personal Information We Collect
2.1 Information You Choose to Provide to Us
We may ask you to provide personal information when:
- You use the website to download articles, data sheets or eBooks.
- You request a free trial or demo.
- You refer a friend to us.
You connect with us directly via phone calls or video conferencing platforms. We or Client Account Administrators grant you access to the application.
- You or Client Account Administrators upload or enter personal information into the application.
- You participate in a marketing/sales promotion.
- You attend trade events and other industry networking events.
- You register or attend a webinar or other event.
- You participate in programs we may offer from time to time.
- You participate in chats.
- You pay for our services.
If you choose to provide us with a third-party’s personal information (the person’s name, email and company) when taking part in our referral program, you represent that you have the third-party’s permission to do so.
We collect personal information that may include first and last name, business email address, phone number and/or company name.
As an end user of the application, we collect your name, business email address and any comments you make in the application.
- Employee names, email addresses and contractual agreements
- Vendor names, email addresses, contractual agreements or other personal data necessary for Gradient
- Health services
- Customer names and email addresses used to provide services within Gradient Health’s platform
- Requests for specific types of pathology datasets and their potential use case
As a job applicant, we may also collect your resume and cover letter.
2.2 Information We Collect Automatically
The information collected includes:
- access times
- the pages you view
- the links you click on
- the search terms you enter in Gradient Search
- actions you take in connection with any of the visited pages
- your device information such as IP address, location, browser type and language
- the Uniform Resource Locator (URL) of the website that referred you to our website and
- the URL you browse away from our pages if you click on an external link
We may also collect information when you open email messages from us or click on links within those email messages.
2.3 Information We May Collect From Third Parties
We may combine the information we collect from your direct interactions with us with information obtained through other third-party sources, such as <update third-party sources here>. We also obtain and/or purchase lists from third parties about individuals and companies interested in our products.
The personal information collected includes your name, email address, business address, job title, company name, and telephone number.
3.0 How We Use Personal Information
We use your personal information to:
- Deliver the contracted services and allow full use of the application functionality as purchased by the clients.
- Deliver training and support to our application end users and/or carry out the transactions you have requested.
- To communicate with you directly through emails, calls, chats, video conferencing.
- Process payments for application subscriptions.
- Send communications to you about:
- New application features and upgrades.
- Our services and offerings.
- Event announcements.
- Product notices and changes to our terms and policies.
- Particular programs in which you have chosen to participate.
- Promotional offers and surveys.
- Scheduling demos and managing free trials.
- Advertise and market our products and services, including delivering interest-based advertisements on this
- website and other sites or content syndication platforms and websites.
- Carry out market research to understand how to improve our services and their delivery.
- Create and manage marketing campaigns.
- Generate sales leads and increase our market share.
- Analyze user clicks and usage of the application and website to improve user experience and maximize
- usage of our services.
- Manage our website and application to maintain and deliver the contracted functionality and services .
- Enforce our website and application terms and/or separate contracts (if applicable) with you
- Prevent fraud and other prohibited or illegal activities.
- Protect the security or integrity of the website, application, our business or services.
- Or otherwise, as disclosed to you at the point of collection or as required or permitted by law.
We do not sell your information to any third party.
4.0 How We Share Personal Information
Our Application and Services
If you are an end user of our application, your personal information may be viewed by other users with access to the application.
We use third parties to help us provide our services. They will have access to your information as collected by the website or the application, as reasonably necessary to perform the contracted tasks on our behalf. We sign contractual agreements to obligate them to protect the personal information, only use it to deliver the contracted services to us, prohibit them from selling it and not disclose it without our knowledge and permission.
Change in Control
5.0 How We Secure Personal Information
6.0 Your Rights
- Access your personal information or request a copy.
- You have the right to be notified of what personal information we collect about you and how we use it, disclose it and protect it.
- Change or correct your personal information.
- Delete or erase your personal information.
- Object to the processing of your personal information.
- Ask us to restrict the processing of your personal information.
- Export your personal data.
7.0 How Long We Keep Your Personal Information
8.0 Other Important Information
How to select your communications preferences
9.0 Contact Information
A.1 For Individuals Based in the European Union (EU), European
Economic Area (EEA) and Switzerland
- When you visit our website https://gradienthealth.io
- When we process your personal data for sales and marketing purposes
- Consent: We will ask for your express and informed consent every time we collect your personal data on this legal basis.
- Contractual basis: We process the personal data as necessary to fulfill our contractual terms with you or our clients.
- Legitimate interest: We process the names, contact details, job titles, companies of our existing and prospective clients for our marketing purposes, including market research and sales leads generation.
- Be informed about the collection and use of your personal data
- Access your personal data
- Correct errors in your personal data
- Erase your personal data
- Object to the processing of your personal data.
- This right is also available to individuals whose personal data is processed by us for direct marketing purposes. If you object to the processing of your personal data for direct marketing purposes, we shall stop processing within 30 days of receipt of your request.
- Export your personal data
- Restrict our processing of your personal data for specific reasons, including any of the purposes supported by the legitimate interest legal bases (see the section above).
- We process personal data in <update name of locations> and share it with our service providers in <update name of locations> and other jurisdictions. We use standard contractual clauses as the data transfer mechanism of transferring EU data to countries subject to data transfer requirements. See the table of our service providers here. (link to the table above)
A.2 For Individuals Based in California
A.2.1 Collection and Use of Personal Information
A.2.2 Recipients of Personal Information
A.2.3 California Privacy Rights
A.2.4 How to Exercise Your California Consumer Rights
- You may choose to designate an authorized agent to make a request under the CCPA on your behalf. No information will be disclosed until the authorized agent’s authority has been reviewed and verified. Once an authorized agent has submitted a request, we may require additional information (i.e., written authorization from you) to confirm the authorized agent’s authority.
- If you are an employee/former employee of a Gradient Health client that uses our application and services, please direct your requests and/or questions directly to your employer/former employer.
- If you are a third party (auditor, business associate, etc.), who was given access to the Gradient Health application by a Gradient Health client, please direct your requests and/or questions directly to the Gradient Health client that gave you access.
Minors Under Age 16
Our application and services are intended for business use, and we do not expect them to be of any interest to minors. Gradient Health does not knowingly collect any Personal Identifiable Information from children under the age of 13 through our website. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records. We do not sell the personal information of California consumers.
PHI Removal Form:
If you believe your healthcare data has been mistakenly posted on Gradient Health, Inc’s website, please immediately fill out this form: https://forms.gle/d3VkzSGf7eK3DXreA